Warranty & Returns

Warranty & Returns

Effective Date: May 08, 2026

Welcome to the official brand website of BistimeGroup LLC (www.bistimegroup.com). We are fully committed to the quality, reliability, and consumer vitality driven by our products.

Please note that this website operates as a corporate brand catalog and verification platform. We do not process direct retail sales or transactions on this site. Our products are distributed exclusively through authorized third-party retail channels, marketplaces, and platforms, including Walmart Marketplace and Amazon.

1. 90-Day Limited Manufacturer’s Warranty

BistimeGroup LLC warrants to the original end-user purchaser that our products will be free from defects in materials and workmanship under normal corporate or household use for a period of ninety (90) days from the original date of purchase.

If a product is determined to have a manufacturing defect within this 90-day window, BistimeGroup LLC will replace the product completely free of charge to the customer.

2. How to Process a Claim (Purchases via Authorized Marketplaces)

Because your transaction took place on an authorized external platform (such as Walmart or Amazon), return and refund procedures are structured into two stages:

  • Within the Platform’s Return Window: If you are within the standard return or exchange period provided by the marketplace where you purchased the item (e.g., Walmart’s standard return window), we highly recommend processing your return or replacement directly through that platform’s customer service interface for faster logistics.
  • After the Platform’s Window (Up to 90 Days): If the marketplace return window has closed, but you are still within our 90-day manufacturer’s warranty, BistimeGroup LLC will handle your claim directly.

To initiate a warranty replacement claim with our brand, please contact us via email at sales@bistimegroup.com with the following verification details:

  1. Your full name and contact information.
  2. An official receipt, invoice, or order confirmation screen capture showing the authorized retailer, purchase date, and order number.
  3. A brief description of the issue along with a clear photograph or video showing the manufacturing defect.

3. Warranty Exclusions and Limitations

This limited manufacturer’s warranty is strictly restricted to defects arising from production, materials, or factory assembly. This warranty does not cover:

  • Damage resulting from accidents, abuse, misuse, negligence, or unauthorized modifications.
  • Normal wear and tear or cosmetic degradation resulting from standard, prolonged use.
  • Products purchased from unauthorized liquidators, auction sites, or secondary peer-to-peer sellers.
  • Improper handling or storage contrary to product instructions.

4. Corporate Contact & Support

For any legal inquiries, institutional alignment, or product support, our corporate administration channels are fully available:

  • Entity Name: BistimeGroup LLC
  • Corporate Address: 1342 NM 333 STE C #1057, Tijeras, NM 87059, United States
  • Official Phone: +1 (505) 533-7338
  • Official Email: sales@bistimegroup.com